At AWAYLEE, each shipment is handled with care.
Shipping
When will I receive my order?
Orders are thoughtfully prepared and dispatched on business days only. Weekend delivery is not available. Once shipped, your order is expected to arrive within 2–6 business days. You may track your delivery through our designated carriers via the Shipping Confirmation email.
Do you offer free shipping?
We are pleased to offer free shipping on all orders over $500.
Do you ship internationally?
Yes, we ship worldwide.
Are International taxes and duties included?
You are responsible for any import duties, taxes, or customs charges in their destination country. Duties and taxes are calculated based on the item(s) ordered, the shipment destination and the value of the purchase. For more information, please contact your local customs office.
If your package has been uncollected or refused at customs and for any returns and exchanges, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.
Please note that your order may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from AWAYLEE, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to AWAYLEE. We strongly advise against refusing a package as it is not guaranteed it will make it back to us and you will not be eligible for a refund or reimbursement for refused items. Please be aware of these fees before placing an order.
Possible delays
We do our best to ensure the timely delivery of all orders, please note that the above is an estimated delivery date provided from our carriers which does not include any delays due to unusual circumstances or your local customs processing times.
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